FAQ

RETURNS/EXCHANGES

All sales are final. No exchanges with the exception of those goods which are considered defective by the management of the store where the deal was made.

The defective product must be returned in its original packaging during 7 (seven) days. If the product is considered defective, it will be exchanged by a similar one. Goods without original packaging will not be accepted.

We do not accept returns/cash back.

ONLINE ORDERS

• I have a question about my order, who should I contact?

All requests sent to info@apeincorp.com will be answered within 72 business hours.

• Do you deliver out of state?

To find the nearest retailer please visit https://apeincorpshop.com/retail/ or https://weedmaps.com/brands/ape-cannabis-corp/ . To date Apeincorp's cannabis products are only available in California.

• When will my order be shipped out?

Order processing may take 3-5 business days from the date the order was made (weekends do not apply as business days). The deadline for shipping orders is 3:00 PM (Pacific Standard Time) Monday through Friday. Clients may run into delaying their orders due to the fact that the postal services working at the limit of possibilities.

• Can I cancel my order?

All online orders are final once after placed. For any questions, please contact info@apeincorp.com specifying the number of your order.

• I did not receive a parcel even though the status says "delivered". What should I do?

After the processing of the order and the parcel has been shipped, we are not responsible for any stolen or lost things. We advise to take a look at these tips:

-Check the neighborhood for the parcel

-Somebody else could have accepted the parcel instead of you

-Possibly there was a notice of delivery attempt

PRODUCT TROUBLESHOOTING

• My vape might be corked, what should I do?

Blockages of vapes can happen occasionally. To get rid of clogging do not forget to recharge the accumulator frequently. It needs to work at the optimum heat level always. We advise to charge the accumulator on low voltage during 30-45 minutes.

Also take a look at another troubleshoot and care advices:

-To eliminate blockages, try dry-heating it, i.e. puff the pod without the battery.

-Remember to pull out the pod before charging. We recommend to charge the accumulator in this way only.

-Before using ascertain the accumulator is fully charged.

-Do not smoke vape when charging the battery.

-Pods handle temperature fluctuations badly. So keep pods and batteries away from heat or cold, or moisture.

-it’s better to change pods before they are fully dry to get away from overheating.

• Perhaps my pod leaking, what should I do?

Minor leaks are possible periodically.

Wetting a cotton swab with a little rubbing alcohol and put away leftovers. Keep watching over if the leak stops or not.

To avoid leaking, follow these care advices:

-Keep pods and batteries away from closed small spaces, extreme heat or cold, and moisture.

-Keep pods in right position, not bottom up.

If leak continues or is extreme, please contact us at info@apeincorp.com

• Is my battery working correctly?

Previously check if a pod is correctly inserted. During your puffing the white LED should light up, and you will notice that steam is being generated.

BATTERIES
• Where can I buy APE BATTERIES?

To find your nearest retailer please visit https://apeincorpshop.com/retail/ or https://weedmaps.com/brands/ape-cannabis-corp/ .

You also can find APE batteries on our online shop https://apeincorpshop.com/shop/

• Is there any guarantee for batteries?

APE Batteries you bought online have a 30-day restricted guarantee from the date of initial acquiring. Please save the original cheque.

And take it with you to the store where you bought the battery. If purchased from apeincorpshop.com, please contact us at info@apeincorp.com to arrange your return.

• How can I return my battery for and give my money back?

All purchases are final unless the cases when the battery is defective. If the battery is physically damaged somehow, we can't adopt it and make a replacement. If we get a physically harmed battery, we can't take it back. For more information, please contact us at info@apeincorp.com

Battery must be in the same appearance and condition as received and please affix the payment receipt or the number of order.

• Can I use the APE pods with batteries from another manufacturer?

The APE pods are only compatible with APE batteries.

• How can I understand when it's time to charge my battery?

When the LED indicator turns red, it means that you should charge the battery.

• Is there a correct method to charge the battery?

Use the supplied USB cable and connect to the port located at the Bottom part of the battery. When the LED indicator turns from red to white light it will means full charge. Disconnect USB cable after this.

While battery charging we recommend:

Don't plug in a pod to the battery;

Don’t smoke it during charging.

• How can I understand that my batter y is fully charged?

• My APE battery stopped working before the oil finished.

Plugging of APE disposable pens can happen occasionally.

See the following troubleshoot and care advices which can help.

-Pull softly and slowly for 5-7 seconds until you hear the airway clear up.

-Keep the vape pens away from sudden temperature change, or moisture.

PODS

• The concentrate in my pod has changed color. Why?

APE exclusively put to use premium cannabis oils and plant terpenes. A color change happens naturally in process of time. It does not affect the purity, efficacy or potency of the products in no way.

• What is the expiration date of pods?

The expiration date of pods depends on frequency of use, also from the length and intensity of the puff.

• Is there any warranty for pods?

APE pods bought from a licensed retail seller must be completely filled with the contents of the pod or almost full to be exchangeable. Almost or completely used pods do not qualify for an exchange.

Completely filled or almost filled pod can be exchange on the further grounds:

-factory defect or leakage of the pod.

-pod won't plug in the battery.

-there is no smoke during use.

You must save the original check and bring it up to the store where you got the pod.

• When should the old pod be replaced with a new one?

To not allow overheating best to change pod before it is become empty or fully dry.

• Why is live resin pod dark?

Our live resin is true pure because it contains NO distillates. Also important to consider the color depends on the strain. Therefore live resin may be darker or brighter. And another one important point the color of the oil does not affect either the effect or the quality.

• Why are there no live resin pods in stock?

Our pods with Live Resin derived from cannabis from carefully grown cultures are handcrafted in small batches. For this reason, availability of flavors may change depending on the season.

• Why are there no pods in stock?

Our pods with Terpene derived from cannabis from carefully grown cultures are handcrafted in small batches. For this reason, availability of flavors may change depending on the season.

• Changes in packaging.

To keep up with the regular changes in rules and laws, we also update our box regularly. The easiest and most reliable way to verify APE product authenticity it is make certain that the retailer has an official license.

• Where can I buy APE pods?

APE cannabis products at the present time are available in California namely Sacramento and San Francisco.

To find a retailer near you please follow the link https://apeincorpshop.com/retail/ or https://weedmaps.com/brands/ape-cannabis-corp/

• What is the price of pods?

Prices may differ in delivery service or stores because separate retailers put their own prices. To find a retailer near you please follow the link https://apeincorpshop.com/retail/ or https://weedmaps.com/brands/ape-cannabis-corp/ . APE cannabis products at the present time are available in California namely Sacramento and San Francisco.

• How do I know if I bought a fake product battery or pod?

The most reliable way to make certain that the APE product you buying is a state-regulated, lab-tested cannabis product is to make sure the retailer is a state-licensed store or delivery service.

We recommend you to ask the retailer for their state license number and to check out it with your local cannabis authorities.

Draw your attention that APE cannabis products at the present time are available in California namely Sacramento and San Francisco. In California, to check if a retailer is licensed you can visit the Bureau of Cannabis Control web site at https://bcc.ca.gov/consumers/weedwise.html.

Our pursuit to fight fakes drives APE to continually improve its packaging. Not long ago we added QR codes in some of our packages and expect it to appear on all new packs soon.

If you think you've been sold a fake APE product, please contact us at info@apeincorp.com noting the following:

-photographs of the front and back sides of the package;

-photographs of the pod and/or battery; front, back, top and bottom sides;

-name of the store and contact information of the retailer, or link, where you bought the product.

GENERAL QUESTIONS

• Are products for vape safe?

Product quality and safeness are main priorities for APE. All our products are tested by independent government licensed laboratories to confirm they are not containing dangerous chemical Ingredients like petrol, metals and pesticides. In order to reach the highest quality we put to use only the purest premium cannabis essence and herbal terpenes. Also we don't fill our products with such material as vitamin E acetates.

• Can I do big purchase or buy in bulk?

Bulk or big orders are only available to licensed retailers in California, namely Sacramento and San Francisco.

If you are a licensed retailer in this state, please send us a copy of your state business license and information about how to contact you to our email support@apeincorpshop.com, and we will hand over it to our wholesale department for further actions.

• I can’t see any stores selling APE near me. Should we expect new stores?

We are currently available in California, namely Sacramento and San Francisco. We are planning to open new outlets. But presently we don't know exact dates. The best way to stay up to date is follow us on Instagram @ape_incorp (https://www.instagram.com/ape_incorp/)

Attention

-after placing the order, we contact the customer. if after 30 days the client has not contacted, the order will be nullified.

For any other questions please sent us a massage at info@apeincorp.com.

https://www.instagram.com/ape_incorp/